Frequently Asked Questions

Samaritan Medical Center would like to answer many of the questions we are asked each day. If your answer is not here – use our Contact Us page and ask us. We will try to respond as soon as we can. Thank you!

Q: How do I find a doctor?
A: Please use our Find A Physician tool to locate a doctor in an certain specialty or location, or even by the certain services and procedures we provide.

Q. What if I don't know which type of doctor I need to see?
A. Samaritan would suggest that all patients have a Primary Care provider, this doctor will a patient's name doctor and refer them to other specialty care if needed. To find a Primary Care doctor, please use our Find A Physician tool.

Q. There is an issue with my bill, who do I contact?
A. Please contact our Patient Accounting Department at 315-785-5730.

Q. Where are your other locations?
A. Please see our Community Locations page to show you all the locations Samaritan has.

Q. How do I get to a Samaritan location?
A. Please visit our Getting to Samaritan page.

Q. How do I find a certain area or department in the hospital?
A. Please see our facility map, use our hospital signs once you arrive or ask any hospital staff member once you arrive here. We are happy to help you find your way.

Q. Is there a Financial Assistance Program available to help me with my hospital bills?
A. Samaritan does have a Financial Assistance Program that is available to patients that have tried other sources to help them with their bills, such as Medicaid and Medicare.

Q. How do I provide Samaritan some feedback?
A. Please our Give Us Your Feedback form to submit your comments online.

Q. I want to speak with someone about the care I received while at Samaritan.
A. We encourage you to call our Patient Relations Department at 315-785-4679.

Q. I have several questions about the new Samaritan Summit Village, where do I find this information?
A. Please view our specific FAQ section about the Summit Village.

Samaritan Medical Center | 830 Washington Street | Watertown, NY 13601 | (315)785-4000 | Toll-Free 1-877-888-6138
Copyright © 2014 Samaritan Medical Center. All Rights Reserved.