Neck and Back Program

Now There's a Direct Line to Relief for Neck & Back Pain.

If you are one of the millions of Americans who suffer from neck or back pain and have difficultly performing everyday activities such as walking, working or simply doing chores around your house, you're not alone. An estimated eight out of ten adults suffer from neck or back pain at some point in their lives. For many, this can be a condition that will not go away on its own.

The Neck and Back Program at Samaritan has been designed with you, the patient, in mind. Just one call connects you to a Nurse Navigator who will simplify your access to a full range of spine care, including diagnostic imaging, rehabilitation, pain management, and surgical options.

Whether you suffer from on-going and persistent neck or back pain or have experienced a recent injury, our team of specialists is ready and available to provide the skill, care and focused attention necessary to evaluate, diagnose and treat your spine problem.

Your direct line to relief starts when you contact the Neck & Back Program at Samaritan. This navigation service is provided at no cost to our patients and a physician referral is not necessary – call us today!
1-855-214-BACK (2225)

How Does it Work?

Step 1: You will talk to our Nurse Navigator who will obtain a detailed medical history and collect any recent diagnostic images or other test results.

Step 2: Your medical information will be reviewed by one of our physician specialists who will then determine if you need an immediate appointment or if additional treatment or testing is required prior to a visit.

Step 3: Our Nurse Navigator will contact you and assist you in setting up the prescribed care plan. You may be directed to receive treatment from one of our participating providers of spine care:

  • Orthopaedic Surgeons
  • Neurosurgeons
  • Pain Management Specialists
  • Physical Therapy
  • Additional Testing

 

Step 4: The Nurse Navigator will follow your progress and your level of recovery. If additional treatment is needed, she will help to coordinate these next steps.

Coordinated, Personalized Care

Through one on one contact, our dedicated Nurse Navigator will work with you to coordinate your care and guide you through your recovery. She will help you understand your condition and direct you to the right providers. She will also be your primary point of contact should you have any questions or concerns at any point in the process.

What if I Need Surgery?

In the event you require surgery, the Nurse Navigator will help you prepare by providing a pre-op education class and detailed patient guidebook, explaining what you should do before your surgery date and helping you understand what you should expect during your hospital stay.

Once you have returned home and are recovering from surgery, the Nurse Navigator will remain as a trusted resource to help you get back to normal. We recognize that having surgery of any kind can be difficult, and we want to make sure you have a resource available to make your experience better.

If you or someone you know is suffering from neck or back pain, please call:
Elizabeth Loveland, RN, MSN
Nurse Navigator

1-855-214-BACK (2225)

Download the Neck and Back Brochure for more information.

 

Samaritan Medical Center | 830 Washington Street | Watertown, NY 13601 | (315)785-4000 | Toll-Free 1-877-888-6138
Copyright © 2014 Samaritan Medical Center. All Rights Reserved.