Visiting Hours

Samaritan Medical Center's visiting hours are designed to allow for the maximum possible involvement of family and friends in the patient's care and healing process. Patients may designate a Patient Care Partner to remain with them throughout their stay with us.

To speak with a patient at the hospital, you can call their room directly if you have the number, or call 315-785-4000 to speak with our main operator.  

Visits from family and friends are welcomed and encouraged, and in most cases, visitors are helpful to a patient's recovery. Our general visiting hours are 10:00 am until 8:00 pm daily on most inpatient units. However, given the nature of the diagnosis and treatment with certain conditions, some exceptions apply as outlined below.

Critical Care Units – ICU and PCU
Two visitors are allowed at any one time. Children (10-17 years of age) are permitted to visit on a limited basis as determined by the nurse and based the patient's status. So that staff can be as attentive as possible to patients in the critical care units, visits should be limited to 15 minute, depending upon the patient needs.

In the Critical Care waiting area, a phone is available to connect directly into ICU and PCU nurses' stations. Please use these phones to inquire about visiting your loved one.

When a patient is admitted to ICU or PCU, it is important that each family designate a contact/spokesperson to assure optimal communication regarding the patient, while allowing staff to focus on providing care to your loved one. The waiting room number is 315-785-4671.

The Maternity Place
Visiting hours are at the request of the patient during waking hours. There are no restrictions for fathers, siblings or grandparents. Siblings are welcome during waking hours. Please use the phone outside of the Maternity Place to let the nurse's station know who you are visiting. Fathers are encouraged to spend the night.

Pediatric Unit
Parents and grandparents are welcome to visit anytime during waking hours. One parent/designee may spend the night.

Inpatient Mental Health Unit
Two visitors are allowed per visit, and all visitors must sign-in at the nurse's station. Visiting hours are Monday through Friday 7:00 - 8:30 pm and Saturday and Sundays from 1:00 - 2:30 pm or 7:00 - 8:30 pm. Other arrangements may be made based on family availability.

Emergency Department
Two visitors are allowed at a time. For children, both parents are allowed to remain at all times. Visitors may be asked to leave if his/her presence infringes on others' rights, safety, or interferes with the patient's treatment plan. NOTE: Due to the critical nature of many Emergency Department patients, visitors will be permitted at the discretion of the Emergency physician and/or nurse.

Neonatal Intensive Care Unit (NICU)
Parents are permitted to stay at any time. Grandparents and siblings are welcome during waking hours. Other visitors will be allowed at the request of the parents during waking hours. A sleeping room is available within the NICU for parents to stay, upon request.

Inpatient Physical Rehabilitation Unit
In order for patients to participate fully in their rehabilitation, visiting hours are available Monday through Friday from 4:00 - 8:00 pm and Saturday and Sunday from 10:00 am - 8:00 pm.

 

Please note that our nurses and staff on any unit may ask a visitor to leave if his or her presence interferes with the patient's rights, safety, or treatment plan.

For the safety of all patients at Samaritan, we request that all visitors wash their hands (Purell dispensers are located throughout the hospital) before visiting a patient. Please do not visit if you are ill.

Children may be restricted based on the patient's condition, and all children under the age of 14 must be accompanied by an adult.

Samaritan Medical Center | 830 Washington Street | Watertown, NY 13601 | (315)785-4000 | Toll-Free 1-877-888-6138
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